Shipping and Return Policy

Henry and Rumble Canine Outfitter Shipping Policy


Processing

Each order is hand-picked, please allow 3-5 days for processing due to the high demand of orders we have with COVID-19. During the holiday season, processing times may increase. We will always do our best to get orders out to you as soon as possible.


Should you need your order by a specific date, please contact us at henryandrumble@gmail.com prior to ordering for rush fees + accommodations.


Shipping

US: Orders ship either USPS or UPS, tracking included. Most orders will arrive in 2-5 business days after processing. We are not responsible for any delays once the package has left our facility.


International: Orders ship USPS, UPS or DHL, tracking included. These will typically arrive within 3-18 business days. We are not responsible for individual country fees, duties or taxes.


We are not responsible for lost, stolen or damaged packages. If you have questions about delivery or other tracking issues, please contact us at henryandrumble@gmail.com.


Typical Shipping Costs:

  • Standard Shipping: $8.00
  • Orders Over $30.00: Free Shipping*
    *Some exclusions may apply
  • Heavy Goods Shipping (7lbs-50lbs): $18.00
  • International Shipping: $15.00
  • International Heavy Goods Shipping: $25.00

Shipping Areas: United States, Canada, United Kingdom, France, Germany, Italy, Netherlands, Spain, Switzerland


Return Policy

Unused products in their original packaging may be returned within 30 days for a full refund minus return shipping costs. If there is a warranty issue please contact us at henryandrumble@gmail.com so we can determine how to best proceed with a replacement product, whether through Henry and Rumble Canine Outfitter or the manufacturer.


Disclaimer

We do not ship bags of dry dog or cat food, cat litter, frozen food or bones, or FreshPet. These products must be picked up from the store. This list is subject to change at any time. *Some exclusions may apply.


Henry and Rumble Canine Outfitter reserves the right to cancel and refund any order that may include fraudulent activity, unconfirmed credentials or risk of infringement.